The right to cancel is regulated by law and the client-consumer (ie an individual who buys goods for purposes which not related to his professional activity, meaning he does not purchase the items on the order form using a VAT number) has the right to terminate the purchase contract for any reason. In order to exercise this right, the customer must send a request in writing, using a recorded delivery service, to F.lli Bonci Snc within 10 working days of the date of delivery.
NB: a customer who buys products using a VAT number does not have the right to cancel
Conditions for the right to cancel
The right to cancel is subject to the following conditions:
The purchased item must be returned intact and in their original packaging, complete in all parts (including packaging and any documentation and accessories: manuals, parts, etc.).
The return delivery is the customer’s responsibility until it arrives at our warehouse where the delivery certificate will be signed;
F.lli Bonci Snc is not responsible in any way for damage or theft / loss of goods which are returned by uninsured delivery methods.
The product must be returned to F.lli Bonci Snc within 14 days along with the authorization form which will have been received.
Without prejudice to any repair costs for damage to the original, F.lli Bonci Snc will refund the customer the full amount paid within 14 days of return of goods, by payment reversal to the credit card or bank transfer. In the latter case the customer will promptly provide bank details (the IBAN code of the customer) in order to obtain the refund.
When the right to cancel does not apply
The right to cancel does not apply if the item is returned without its complete packaging and/or contents, or in the following cases where F.lli Bonci Snc finds:
- Partial use of the item and eventual consumable materials;
- Missing original external and / or internal packaging;
- Missing integral parts (accessories, manuals, parts …);
- Damage to the product for reasons other than transportation
In the above cases, F.lli Bonci Snc will return the goods to the customer, charging them for shipping.
Customers who buy products using a VAT number do not have the right to cancel.