Shipping costs

Shipping costs will be calculated on the basis of the weight of the ordered items.   

Delivery times

Delivery times will vary according to the order placed by the customer, eg if the items are available from the manufacturer, and the kind of shipping used. Delivery times are indicative only and are in no way binding for F.lli Bonci snc.

The following calculation will be applied:
Availability + Transportation = Total Delivery Time
Società F.lli Bonci snc uses couriers and shipping companies which offer the best value in terms of service and cost for each destination, ensuring that we are able to offer our customers the best combination of delivery services and costs possible. 

Receipt of goods

Upon delivery the customer is requested to check:

- that the number of packages delivered corresponds to the number of packages on the transport document

- that packaging is intact and that the packing tape has not been tampered with.

In the case of  tampering and/or breakages the customer must ensure the delivery person is aware and sign the delivery note as “Reserve the right to check goods…”, indicating the reason.  The customer will have 3 days from the receipt of the goods within which to report any damage, in accordance with the instructions provided by the operator who made the delivery.

If the order is shipped and returned to F.lli Bonci snc by the courier or shipping company due to an incorrect address being provided by the customer, or because the package has been held in the warehouses of the courier / shipping company due to an unclaimed delivery, or for any other reason attributable to the negligence of the customer, a new shipment can be arranged with the customer upon advance payment for the delivery through a link which will be provided, or alternatively by bank transfer or PayPal.
Under no circumstances can deliveries be made by appointment, at specific times or on specific days. 
Checking shipping status

It is possible to track the shipping status online with the tracking code which should be sent to the  customer once the item leaves the warehouse; this may contain information on the courier or shipping company being used, the delivery code and instructions on how to track the package.